Customer Training – Best Practices

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you.  Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Not only that, but it will resolve and solve for that matter a lot of challenges, issues and even worries on the part of each and every one of them – i.e. your customer base. Some folks like to refer to customer training as customer … Continue reading Customer Training – Best Practices

Learning how customer education impacts software adoption

With the rise of ‘as-a-Service’ (or XaaS) products around the world, software companies are becoming more aware of the importance of customer education. They’re seeing the […] The post Learning how customer education impacts software adoption appeared first on e-Learning Feeds. Powered by WPeMatico Continue reading Learning how customer education impacts software adoption

5 Reasons to Attend: Design Your Customer Education Strategy [New Course]

In December 2017, Customer Education University announced a second course called, How to Design a Customer Education Strategy, and I am very excited about it. One of the best things […] The post 5 Reasons to Attend: Design Your Customer Education Strategy [New Course] appeared first on e-Learning Feeds. Powered by WPeMatico Continue reading 5 Reasons to Attend: Design Your Customer Education Strategy [New Course]

Fender Guitars Has a Customer Adoption Problem and It’s Using Customer Education to Solve It

Fender has an adoption problem. Here are the stats. As reported in The Verge, ten years ago, 1.5 million electric guitars were sold. Today, it […] The post Fender Guitars Has a Customer Adoption Problem and It’s Using Customer Education to Solve It appeared first on e-Learning Feeds. Powered by WPeMatico Continue reading Fender Guitars Has a Customer Adoption Problem and It’s Using Customer Education to Solve It

The Four Capabilities of High Performing Customer Education Leaders

The customer education function at a fast-growing software company is as varied, complex, and strategic as any other function. It can also be an under-appreciated […] The post The Four Capabilities of High Performing Customer Education Leaders appeared first on e-Learning Feeds. Powered by WPeMatico Continue reading The Four Capabilities of High Performing Customer Education Leaders

Customer Education Design and Agile a Perfect Fit

Many of today’s technology companies use an Agile methodology to develop their software, like Scrum, Adaptive software development (ASD), Crystal Clear methods, and Extreme Programming […] The post Customer Education Design and Agile a Perfect Fit appeared first on e-Learning Feeds. Powered by WPeMatico Continue reading Customer Education Design and Agile a Perfect Fit

Give Your Education Customers Want They Want (Every Time)

It’s difficult to know what customers want in general, but this is especially true when it comes to their education needs. Customers say one thing […] The post Give Your Education Customers Want They Want (Every Time) appeared first on e-Learning Feeds. Powered by WPeMatico Continue reading Give Your Education Customers Want They Want (Every Time)

How to Plug Course Development Elements into Scrum

This blog post was co-written by Donna Weber and Bill Cushard. You can learn more about Donna on Linkedin and her work at Springboard Solutions.  You should understand the elements […] The post How to Plug Course Development Elements into Scrum appeared first on e-Learning Feeds. Powered by WPeMatico Continue reading How to Plug Course Development Elements into Scrum